FAQ

Technical Services

No problem. If you require, for example, services such as internal infrastructure/application testing or wireless assessments, we can attend your premises. All of our services are offered globally.

Yes, we can work to whatever time frame your requirements allow for, however, explicit out of hours testing may incur an additional charge.

We’ll never carry out denial of service (DoS) tests. Due to the inherent nature of penetration testing and the processes involved, we can never fully rule out the possibility of service instability, however, every effort will be made to minimize the risk.

After the engagement finishes we will compile our report and get it back to you within five working days (but wherever possible we’ll get it completed sooner).

Yes. If, over an agreed period of time you require a significant amount of testing and/or training either ad-hoc or at regular intervals, we can help. We’ll set up a pool of testing days or training courses (or both) that can be used when you require them. Our managed service contracts attract a discounted rate.

Depending on your requirements we can often start testing within 48 hours.

Training

Our courses are delivered in a number of locations:

  • At your premises or required location
  • Through our training partners
  • Live virtual training
  • At special events and conferences throughout the year

This depends on the location of the course you’ve booked. Please refer to the guide below:

  • Delivery via our training partners
    • Please contact the respective training partner for all amendment/cancellation queries
  • Delivery at a conference or special event
    • Please contact the respective conference/event coordinator for all amendment/cancellation queries
  • Delivery at either your premises or required location or via live virtual training
    • No cancellation fee until 21 days before the course is scheduled to run, after which a 50% cancellation fee is incurred.
    • Cancellations 7 days or less before the course is scheduled to run incur a 100% cancellation fee.

Indeed there is. If your 14 days complementary access isn’t enough, you can purchase a 28-day extension.

Other

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Yes, this can be obtained from here

These can be found here